Privacy Policy
Last Updated: 19/09/2026
At DocAI, we value your privacy and are committed to protecting your personal information and the documents you process through our service. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use DocAI.
1. Information We Collect
When you use DocAI, we may collect the following information:
Account Information: Name, email address, password credentials, subscription plan, and account settings.
Usage Information: Information about how you use DocAI, such as login activity, document processing activity, API usage, IP address, browser type, and device information.
Uploaded Documents: Invoices, receipts, PDFs, images, purchase orders, quotations, and other business documents that you choose to upload or submit.
Extracted Information: Information extracted from your documents, such as vendor details, customer details, invoice numbers, dates, line items, quantities, prices, taxes, totals, payment information, tax identifiers, and other information contained in the submitted documents.
You are responsible for ensuring that you have the appropriate permission to upload and process documents through DocAI.
2. How We Use Your Information
We may use your information to:
Provide and maintain the DocAI service.
Create and manage your account.
Process and extract information from uploaded documents.
Provide document history and search functionality.
Provide AI Document Chat.
Detect duplicate invoices and documents.
Identify unusual vendor or item price changes.
Provide dashboard analytics.
Generate CSV, Excel, JSON, and other supported exports.
Provide Developer API functionality.
Manage subscription plans and usage limits.
Provide customer support.
Protect the service against unauthorized access, fraud, and abuse.
Diagnose and resolve technical problems.
Improve the reliability and performance of DocAI.
Comply with applicable legal requirements.
3. Documents and Extracted Data
DocAI processes documents that you choose to upload or submit.
Your documents may contain business, financial, tax, payment, banking, or other information.
Information extracted from your documents may be stored in your DocAI account to provide features such as:
Document History
Search
Dashboard Analytics
Duplicate Detection
Vendor Price Anomaly Detection
AI Document Chat
Data Export
We do not claim ownership of the documents or business information that you upload to DocAI. You remain responsible for the content you submit and for ensuring that you have the right to process it.
4. AI Processing
DocAI uses artificial intelligence to provide features including document extraction, document classification, structured data generation, document analysis, and AI Document Chat.
Information contained in documents you submit may be processed by the AI infrastructure used by DocAI to provide these features.
We use reasonable measures to protect information during processing.
AI-generated or extracted information should be reviewed by the user before being used for accounting, financial, tax, legal, payment, or other important business decisions.
5. Disclosure of Your Information
We do not sell your personal information or uploaded documents as a product.
We may share information with trusted service providers when necessary to operate DocAI, including providers that support:
Hosting and infrastructure
AI processing
Email and communications
Payment processing
Security
Technical services
Analytics, where used
We may also disclose information when required by law, legal process, government request, or when necessary to protect the security, rights, or property of DocAI, our users, or others.
6. Third-Party Services
DocAI may use third-party services to help us operate and provide the platform, such as hosting providers, AI processing services, email providers, payment processors, security services, and other technology providers. These providers may process information as necessary to perform their services. Where required, applicable third-party providers and their privacy practices will be identified or made available through appropriate documentation.
7. Security of Your Data
We use reasonable security measures designed to protect your personal information, account, and documents from unauthorized access, misuse, alteration, or disclosure.
Our security measures may include:
Secure password hashing
Authentication and session controls
Server-side access controls
File validation
API authentication
Protection of API credentials
User-specific document access
Database security controls
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
You are responsible for keeping your account password and API keys confidential.
8. Cookies
DocAI may use cookies or similar technologies to:
Maintain secure login sessions
Keep users signed in
Protect accounts
Remember application settings
Provide essential website functionality
If we introduce analytics, advertising, or other non-essential tracking technologies, this Privacy Policy may be updated accordingly.
9. Data Retention and Deletion
We retain account information, documents, and extracted information for as long as reasonably necessary to provide the DocAI service, maintain security, provide requested features, comply with applicable legal requirements, and resolve disputes.
Where document deletion is available, users may delete documents through the DocAI application.
Deleted information may remain temporarily in backups or security records where necessary for technical, security, or legal reasons.
If you want to request deletion of your account or personal information, please contact us using the contact information below.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Ask how your information is collected and used.
Request a copy of certain information.
Withdraw consent where applicable.
Object to certain types of processing.
Submit a privacy complaint where applicable.
Additional privacy rights may apply to users in specific jurisdictions, including the European Economic Area, United Kingdom, California, and India.
To exercise an applicable privacy right, please contact us using the contact information below.
11. Children's Privacy
DocAI is intended primarily for business and professional use.
We do not knowingly collect personal information from children in violation of applicable law.If you believe that a child has provided personal information to DocAI without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, features, technology, security practices, or applicable laws.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your documents, please contact us at:
DocAI
Email: support@proithub.com
Business Address: 10-3-3/37, Mehdipatnam, Humayun Nagar, Hyderbad
We will review and respond to privacy-related requests as required by applicable law